Last Updated: December 28, 2025
At Mountain Born, we want you to be completely satisfied with our service. This policy outlines our refund and cancellation procedures.
The Service Deposit you pay upon signup is fully refundable, subject to the return of equipment in good condition. This deposit secures the equipment (glass bottles and dispensers) we procure for you.
To receive a full refund of your Service Deposit, you must return all equipment in the same condition it was received, with no damage beyond normal wear and tear.
To initiate a refund request:
Refunds will be issued to the original payment method used for the deposit.
You may cancel your Mountain Born service at any time. To cancel:
Upon cancellation, you will need to return all equipment to receive your Service Deposit refund. If you choose to keep the equipment, the Service Deposit will be retained as payment for the equipment.
Water refill charges ($28 per 5-gallon refill) are non-refundable once the service has been completed and the water has been delivered. If you need to cancel a scheduled delivery before it is completed, please contact us at least 24 hours in advance.
If equipment is returned damaged beyond normal wear and tear, we may deduct repair or replacement costs from your Service Deposit refund. You will be notified of any deductions before the refund is processed.
As per our Terms of Service, glass is an inherently fragile material. You assume all risks associated with the possession and use of glass bottles while they are in your care.
If you have questions about refunds or cancellations, please contact us through your account dashboard or reach out to our customer service team. We're here to help ensure your satisfaction with our service.